Welcome to Riddle & Resolve GmbH, a negotiation services company dedicated to helping organizations propel their negotiation skills.
These Terms & Conditions (“Terms”) govern the provision of services by Riddle & Resolve GmbH, a company incorporated under the laws of Switzerland, with registered office at Hofstrasse 124, 8044 Zurich, Switzerland, UID: CHE-489.058.664, (“we”, “us”, “our”), to any client (“Client”, “you”).
By accessing or using our services, you agree to the following terms and conditions.
1. Scope of Services
Riddle & Resolve GmbH provides corporate consulting services with a focus on negotiation processes, including but not limited to:
Negotiation training programs
Workshops and seminars
Advisory and consulting mandates
Speaking engagements and input sessions
Process analysis and negotiation strategy support
The specific scope of each engagement is defined in the individual proposal, offer, or contract (“Engagement Agreement”).
2. Formation of Contract
A contract is formed when:
you accept our written offer (including email),
or both parties sign an Engagement Agreement,
or you otherwise confirm our services in writing.
Any additional terms proposed by you are only valid if expressly accepted by us in writing.
3. Fees and Payment Terms
3.1 Fees
Unless otherwise agreed, services are billed:
at the rates stated in our offer,
or according to our standard fee schedule.
3.2 Expenses
Reasonable out-of-pocket expenses (e.g., travel, accommodation, materials) may be charged separately.
3.3 Payment Terms
Invoices are payable within 30 days from the invoice date, unless otherwise agreed in writing.
3.4 Late Payments
Late payments may incur default interest at the statutory Swiss rate. We reserve the right to suspend or terminate services in case of overdue invoices.
4. Client Responsibilities
You agree to:
provide timely access to all necessary information, data, documents, and personnel,
ensure that any information you provide is accurate and complete,
cooperate reasonably to enable us to deliver the agreed services.
We are not responsible for delays or impacts caused by incomplete or late information from your side.
5. Cancellation and Rescheduling
5.1 Workshops, Training, and Events
If you cancel or reschedule:
more than 30 days before the scheduled date → no cancellation fee
15–30 days before → 50% of the agreed fee
less than 15 days before → 100% of the agreed fee
5.2 Consulting Mandates
Ongoing consulting engagements may be terminated by either party with 30 days’ written notice, unless otherwise specified in the Engagement Agreement. Fees for work performed up to the termination date remain payable.
6. Intellectual Property
All materials, concepts, frameworks, documentation, training content, slides, and methodologies provided by Riddle & Resolve GmbH remain our exclusive intellectual property, unless expressly transferred in writing.
You receive a non-exclusive, non-transferable, limited license to use materials internally for the purposes of the engagement. Redistribution, publication, or commercial use is prohibited without prior written permission.
7. Confidentiality
Both parties agree to keep all confidential information strictly confidential and not to disclose it to third parties without written consent, except where required by law. This obligation survives the termination of the agreement.
8. Data Protection
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Details are outlined in our separate Privacy Policy, which forms part of these Terms. We process personal data only as provided voluntarily by the Client and do not engage in tracking or analytics.
9. Liability
9.1 Limitation of Liability
To the maximum extent permitted by Swiss law, Riddle & Resolve GmbH is liable only for damages caused by gross negligence or intentional misconduct.
9.2 Exclusion of Liability
We are not liable for:
indirect or consequential damages,
lost profits, loss of data, or business interruption,
decisions made by the Client based on our advice or training.
9.3 Professional Advice
Our services support negotiation skills and processes but do not guarantee specific negotiation outcomes or business results.
10. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, governmental restrictions, or system failures.
11. Governing Law and Jurisdiction
These Terms and all engagements are governed by Swiss law, excluding conflict-of-law rules.
The exclusive place of jurisdiction is Zurich, Switzerland, unless mandatory law provides otherwise.
12. Amendments
We may update these Terms from time to time. The version in force at the start of the engagement applies unless both parties agree otherwise.
13. Severability
If any provision of these Terms is held invalid, the remaining provisions remain in effect. The invalid clause shall be replaced by a legally permissible clause that best reflects the original intent.
14. Entire Agreement
These Terms, together with the Engagement Agreement and any written offers, constitute the entire agreement between the parties and supersede all prior understandings regarding the services.